Frequently Asked Questions

Share information about your brand with your customers. Describe a product, make announcements, or welcome customers to your store.


How do I know which size to order?

Sizing largely depends on your individual facial features and head size, as well as your personal style. The majority of SHISEN FOX wearers will fall into our “Average” size range.

Do your sunglasses provide UV protection?

SHISEN FOX’s sunglass lenses provide optimal protection against UV radiation (harmful rays from the sun). We use Tritan (TR18) lenses which have UV 400 protection.

What are the kind of lenses used?
  • We use Eastman Tritan (TR 18) lenses with intraocular UV 400 coating.
  • This coating is from the inner surface of lenses which gets closer to the cornea and gives you maximum protection.
  • All our lenses have Oleophobic Coating which are anti oil, anti-fingerprint, anti-scratches, anti-sea water coating and easy to clean the Lens surface.
What is a valid prescription?

A valid prescription is signed by an Ophthalmologist or a licensed eyecare practitioner (Optometrist). Your prescription may be considered valid between 1-2 years from the date of examination.

Why does the item I received look different than the one I ordered through SHISENFOX.COM?

Because each of our acetate frames is individually handcrafted, each one has a distinctive pattern. Due to the distinctive character of the custom-made acetate used in each frame, the frame you receive might not exactly resemble the frame depicted online in certain acetate colourways.

The frame I’m looking for is out of stock. When will it be available again?

Please register for out-of-stock notifications on the product page if the frame you want is unavailable. The out-of-stock field will show when you choose the size you want. Enter your email address below, and we'll let you know when the frame is available again.

I have a nickel allergy. What type of frame should I buy?

If you have a nickel allergy or any kind of skin allergy, we recommend choosing an acetate frame from our Acetate Collection.

How does SHISEN FOX’s Virtual Try-On work?

On desktop computers running Google Chrome or Microsoft Edge as well as on all mobile devices running Google Chrome or Apple Safari, our 3D viewer and Virtual-Try On functions are fully operational (please make sure your camera is turned on!).


How can I track my order?

Simply log in to your account and track the status of order.

Oops! I made a mistake! How can I change or cancel my order?

We understand mistakes happen. You can modify the order shipping address or cancel your order up to an hour after it was placed. After that time, you are able to return your item in accordance to our return policy.

Do you sell Gift Cards?

Yes, we do sell Gift Cards with your personalize message engraved on it.

Is my payment secure?

Protecting your sensitive data is important to SHISEN FOX, and we have taken several steps to ensure all of your data is secure.