ONLINE RETURNS
SHISEN FOX will gladly accept returns for any order from SHISENFOX.COM within 7 calendar days of delivery and the return must be sent back to SHISEN FOX within 7 days. The item(s) must have been purchased directly from SHISENFOX.COM and be unused and free of all damage. All original packaging must be intact (Lens Elixir, case, selvet, pouch and warranty card).
In case of manufacturing defects, the product will be repaired for free.
* Due to highly customized nature, Single Vision lenses will have a restocking fee of ₹1000/- and Progressive Lenses will have a restocking fee of ₹3000/-.
How do I return my order?
Please make sure to print your return authorization and include it in the return box. Please allow 7-10 business days for processing. Once your return has been received, you can track this in your account details.
For refunds, the return value is determined by the purchased retail price of the item. Shipping charges are non-refundable.
- All refunds will be credited to the original payment method or SHISENFOX.com credit will be offered.
- Our returns policy is superseded by any special promotional terms and conditions, including but not limited to final sale.
Whoops! I made a mistake on my order!
Not a problem! We are able to make shipping address changes or cancellations to your order up to one (1) hour after you complete your purchase. Please e-mail support@SHISENFOX.com or call us at: 89569-55542.
If you need to make any modifications, unfortunately after (1) hour no modifications can be made and we will have to refund your order.
Thanks for accepting my return! But why haven’t I received my refund?
Once your return has been processed, it may take up to 7 - 10 business days to reflect in your bank account, depending on your bank’s processing time.
Wait! I still have questions!
We’re here for you!
Please e-mail: support@SHISENFOX.com
Call us at 89569-55542 if you have any questions regarding your return or refund!
SHISEN FOX reserves the right to refuse transactions, shipments and returns on all SHISENFOX.com orders.
Shipping Timeline:
Frame Only (without custom lenses): 3 - 5 Business DaysSunglasses Orders: 3 - 5 Business Days
Standard Single Vision Orders: 7 - 10 Business Days
Progressive Prescription Orders: 7 - 10 Business Days