Shisen Fox Travel Kit

ONLINE RETURNS

SHISEN FOX will gladly accept returns for any order from SHISENFOX.COM within 7 calendar days of delivery and the return must be sent back to SHISEN FOX within 7 days. The item(s) must have been purchased directly from SHISENFOX.COM and be unused and free of all damage. All original packaging must be intact (Lens Elixir, case, selvet, pouch and warranty card).

In case of manufacturing defects, the product will be repaired for free.

* Due to highly customized nature, Single Vision lenses will have a restocking fee of ₹1000/- and Progressive Lenses will have a restocking fee of ₹3000/-.

How do I return my order?

Please make sure to print your return authorization and include it in the return box. Please allow 7-10 business days for processing. Once your return has been received, you can track this in your account details.

For refunds, the return value is determined by the purchased retail price of the item. Shipping charges are non-refundable.

• All refunds will be credited to the original payment method or SHISENFOX.com credit will be offered.
• Our returns policy is superseded by any special promotional terms and conditions, including but not limited to final sale.

Whoops! I made a mistake on my order!

Not a problem! We are able to make shipping address changes or cancellations to your order up to one (1) hour after you complete your purchase. Please e-mail support@SHISENFOX.com or call us at: 89569-55542.

If you need to make any modifications, unfortunately after (1) hour no modifications can be made and we will have to refund your order.

Thanks for accepting my return! But why haven’t I received my refund?

Once your return has been processed, it may take up to 7 - 10 business days to reflect in your bank account, depending on your bank’s processing time.

Wait! I still have questions!

We’re here for you!

Please e-mail: support@SHISENFOX.com

Call us at 89569-55542 if you have any questions regarding your return or refund!

SHISEN FOX reserves the right to refuse transactions, shipments and returns on all SHISENFOX.com orders.

Shipping Timeline:

Frame Only (without custom lenses): 3 - 5 Business Days

Sunglasses Orders: 3 - 5 Business Days

Standard Single Vision Orders: 7 - 10 Business Days

Progressive Prescription Orders: 7 - 10 Business Days

How do I clean my glasses?

Here are some general care tips for sunglasses:

1. Keep them in a case when not in use: This helps to protect your sunglasses from scratches, accidental damage, and exposure to moisture, dust, and debris.
2. Use a Premium Shisen Fox microfiber Selvet to clean them: Avoid using paper towels or clothing to clean your sunglasses as they can scratch the lenses. Instead, use a Premium Shisen Fox microfiber Selvet to gently clean the lenses.
3. Avoid leaving them in a hot car: Extreme heat can cause the lenses and frames to warp or crack, so avoid leaving your sunglasses in a hot car or any other place with high temperatures.
4. Rinse them with water: If your sunglasses are exposed to salt water or chlorine, rinse them with clean water and dry them with Premium Shisen Fox microfiber Selvet.
5. Don't use harsh chemicals: Avoid using harsh chemicals like bleach or ammonia to clean your sunglasses as they can damage the lenses or frames.
6. Replace scratched or damaged lenses: If your lenses are scratched or damaged, consider replacing them to maintain the clarity and effectiveness of your sunglasses.

By following these care tips, you can extend the lifespan of your sunglasses and keep them in great condition.